Sustainable performance measurement for humanitarian supply chain operations
Résumé
This paper proposes a performance measurement definition to consider sustainable development principles in
the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for
humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decisionmaking
processes. Based on field research with the International Federation of the Red Cross and Red Crescent
(IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of
criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete
humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions
are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is
to set the basis for a Decision Support System (DSS) in operations planning.